THE FOUR FORCES THAT INFLUENCES THE QUALITY OF KNOWLEDGE PROVISION SERVICES

THE FOUR FORCES THAT INFLUENCES THE QUALITY OF KNOWLEDGE PROVISION SERVICES

B. Koo, J. Cha, E. Crawley (2009).  THE FOUR FORCES THAT INFLUENCES THE QUALITY OF KNOWLEDGE PROVISION SERVICES. 16.

In this article, we present an engineering knowledge management methodology that aims to improve the quality of services of educational institutions. We first define educational institutions as agencies in a service industry that provide knowledge accumulation and dissemination services to their surrounding society. We then leverage the conceptual framework originally proposed by a Constitutional Law Professor, Lawrence Lessig, in the book “Code and Other Laws of Cyberspace”, to control the quality of services on knowledge management. We found his conceptual model of the four forces particularly suitable for understanding the complex interactions between technical content knowledge and the motivational forces in human societies. Based on this four-force model, we will use the design and implementation of a series of engineering courses at Tsinghua University to illustrate the concept. 

Authors (New): 
Benjamin Hsueh-Yung Koo
John Jianzhong Cha
Edward F. Crawley
Pages: 
16
Affiliations: 
Tsinghua University, China
Beijing Jiaotong University, China
Massachusetts Institute of Technology, USA
Keywords: 
Service Agency
Quality of Service
Architecture
Law
Year: 
2009
Reference: 
Lessig, L., Code and Other Laws of Cyberspace, Version 2.0 , Basic Books, 2006: 
Koo H.Y., “A Meta-Language for Systems Architecting”, Doctoral Thesis at Massachusetts Institute of Technology, 2005: 
Latour B., Science in Action: How to Follow Scientists and Engineers through Society, Harvard University Press, 1988.: 
Baldwin C.Y. and Clark K.B., Design Rules, Vol 1: The Power of Modularity, MIT Press, 2000: 
Free Software Foundation, “About the Free Software Foundation”, http://www.fsf.org/about, web page, last accessed on May, 24, 2009: 
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